Notification FAQ's
What is the emergency notification system used for?

The emergency notification system employed by BCDEM may be used to advise you of any situation that could threaten harm to life and/or property or is deemed dangerous by officials. This may include, but is certainly not limited to inclement weather, man-made disasters, crime, hazardous materials incidents, missing persons, planned or unplanned utility outages, and road closures.

How does the system work?

Caller ID displays will read 979-862-8170 and/or EMERGENCY MSG.

When you receive this important call, don't hang up. There will be a short pause before hearing the following message:
 

"This is the Brazos County emergency notification system. Press a key on your phone now to receive an important message."

Once you receive the message, follow the instructions given.

This system has been put in place to inform the public as quickly as possible whenever our community is in danger. The emergency notification system can be used to contact entire neighborhoods in minutes.

Click Play at the right to hear the message.

 

Can I specify the types of notifications I want to receive?

Not at this time. Any notifications are considered mandatory involving public safety information.

What, if any, contact information do you already have in the emergency notification system for me?

The emergency notification system used by BCDEM utilizes information obtained from the Emergency Service Listing (ESL) of E911 and includes all landline records (published/unpublished/listed/unlisted) for Verizon & CenturyLink/Embarq customers.

Do I need to add my landline telephone number? What if my home phone number is unlisted?

The emergency notification system database includes all landline records (published / unpublished / listed / unlisted) for Verizon and CenturyLink/Embarq customers. Even if your landline phone number changes, the database will be updated to reflect that change.

Those who have landline phone service from other providers will need to add their information to the database by registering online. Should the number already exist in the system's data, you will be contacted twice. If your number changes, you will have to update it in the system.

What information am I expected to provide through the Self-Registration Portal?

Brazos County is requesting your Name, Address, Cell Number, and Email Address.

What are the browser requirements for registration?

In order to register, JavaScript and cookies must be enabled within your browser, and the supported browser to use is Internet Explorer.

How do I know the information I provide through the Self-Registration Portal will remain confidential?

Rest assured, your contact information will remain confidential. It will never be sold or released for commercial purposes.

How will I know I am registered in the system before notifications are issued?

Once you complete and submit the registration form, you will receive a verification email. You must respond to the verification email to complete the registration process.

What if my email address changes?

Because your primary email address is your unique identifier and username, if it changes, you will need to delete your current profile in the Self-Registration Portal and create a new one.

What if I don't receive the verification email?

When using a personal email account (e.g., Yahoo, Hotmail, etc.), your provider may consider the verification email as spam. Check the "Spam" folder in your email account. If you find the message, simply right-click on it to set preferences for the "Sender" and indicate as "Not Spam." Your work email address is fully enabled to receive notifications from Cassidian Communication's emergency notification system.

What if my Cell phone number changes?

Should any other part of your contact information change, such as your cell phone number, please log into the Self-Registration Portal and update. There is no limit to the number of times you can change your information, and in fact, we urge you to do so as often as necessary.

Can I add more than one telephone number for my household?

Yes, you do have the ability to add more than one phone number for each household. However, in the event of an emergency, it will call all numbers listed for your household if you are in the geographic area for the alert. Therefore, it is important only to add the primary contact numbers for your household. This will enable emergency responders to decrease the time it takes to deliver the message to residents in the affected area.

Will I get charged for airtime on my cellular phone?

Yes, you will be charged the standard fee from your cellular phone provider for receiving the emergency alerts. BCDEM is not responsible for any charges that may be incurred as a result of receiving these alerts.

What is the purpose of the map on the right hand side of the Self-Registration Portal screen?

After you enter your address, a pushpin will reflect your exact location on the map.

What if my address is not reflected accurately on the map? Can I fix this?

First, be sure you entered your address correctly. If accurate, you may adjust your location by simply moving the pushpin found on the map. This is accomplished by right-clicking on the pin and moving your mouse to reflect your proper position.

Will I receive an alert on my cell phone when I am out of town?

The address that you provide when registering will be linked to your cell phone number within the database. Therefore, if an alert is originated for your geographic area, you will receive the alert regardless of whether or not you are in town.

I plan to re-locate. How do I remove myself from the emergency notification system's database?

Simply log into the Self-Registration Portal and find the "Opt Out By" field. You can then enter the date you no longer wish to receive system-generated alerts.
If you want to stop communications immediately, delete your profile by logging in and clicking "Delete Your Account."
Please note that it may take one or more days for your account to be removed from the database used by Cassidian Communication's emergency notification system.

Who do I contact if I have other questions?

Questions regarding the Self-Registration Portal may be directed to the Brazos County Department of Emergency Management at (979) 821-1011 or via email at srp@brazosceoc.org.